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Telephone: 01271 816577

Service Details - Phoenix Care At Home Ltd - 'enabling independent living'

Services Overview

Phoenix Care At Home Ltd offers a range of services to enable individuals to remain living independently in their own homes either alone or within a family group. We provide flexible packages of care to include:

  • Personal Care
  • Meal Preparation / Cooking
  • Shopping
  • Domestic Tasks
  • Laundry / Changing Bedding
  • Sitting Services
  • Collecting Pensions
  • Bill Paying and Banking Monies on Clients Instructions
  • Walking Dogs
  • Overnight Care

Service Details:

The service we provide is suitable to all adults living with physical, or mental difficulties. We also care for people who choose to stay in their own home when faced with a terminal illness. Our aim is to keep clients healthy, and stop hospital admission, so we work closely with District Nurses and GPs. We ensure that client choice and control is meaningful and genuine. We support our clients to be involved in their community and we ensure we do everything we can so clients do not feel isolated or lonely. We support our clients to live their lives and to take sensible risks. Clients can be supported to take responsible decisions about risk for themselves.

Phoenix Support Workers Are Not Able to:

  • Clean Outside Windows
  • Gardening or Car Maintenance
  • Change Plugs
  • Have Anything to do with Gas or Electrics


  • Supply of Suitable Cleaning Materials
  • Ensure All Electrical Appliances Are In A Safe Working Order
  • Ensure Adequate Household Insurance, Especially If You Have Valuable Items
  • Let Your Phoenix Care At Home Manager Know If You Are Unhappy With Any Aspect Of Our Service

Our Support Workers have training in Manual Handling, Infection Control, Emergency Aid, Health & Safety, Food Hygiene, Risk Assessment, Fire, Protection Of Vulnerable Adults, Disability Equality Training, Parkinson’s, Multiple Sclerosis, and some are working towards their NVQ Level 2/Level 3 in care. We have our own NVQ Assessor D32. D33.

We employ all our support workers so you have no concern over their Tax and National Insurance.

They are all trained in mandatory subjects to give you a quality service, which you can trust. We can help you apply for statutory benefits if you wish, to help pay for your care.

Our fees include mileage to your home within a given radius. Mileage for shopping or outings will be charged at 45 pence per mile.


Phoenix Care At Home operates according to legal requirements and the services standards. This guide provides general information on the service available. If you are in any doubt or need further details please do not hesitate to ask. The Service Manager and other members of staff will do all they can to ensure that you receive any help or information you need

Copyright © 2020 Phoenix Care At Home Ltd | Company Registration No: 5701393 | Website Terms and Conditions

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